Refund policy

Effective Date: March 18, 2026

We want you to feel confident ordering DNA4Addiction. Because each test kit is tied to a specific testing service, refund eligibility depends on the status of your kit and whether testing services have begun.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your kit to request a return.

To be eligible for a return:

  • Your kit must be unused and unactivated

  • It must be in its original packaging

  • You must provide proof of purchase

To start a return, contact us at results@dna4healthlab.com.

If your return is accepted:

  • You will receive instructions on how to return your kit

  • You are responsible for return shipping costs

  • Items sent back without first requesting a return will not be accepted

Returns will be inspected upon receipt before a refund is issued.

Refund Eligibility

Before Shipment

If your kit has not yet shipped, you may request a full refund.

After Delivery (Unactivated Kits Only)

If your kit has been delivered but has not been activated:

  • You may request a refund within 14 days of delivery

  • The kit must be returned in unused condition

  • Shipping charges are non-refundable

Activated Kits

Once a kit has been activated, refunds are no longer available, as testing services and related workflow may begin.

Samples Received or Processed

Once your sample has been received by the lab or testing has begun, refunds are not available, as the service has been initiated.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • Your kit is damaged

  • You receive the wrong item

We will evaluate the issue and make it right.

Replacement Kits

We may provide a replacement kit at no additional cost if:

  • Your kit arrives damaged

  • Your sample cannot be processed due to insufficient sample or a lab quality issue

  • There is a shipping or fulfillment issue outside your control

We reserve the right to determine replacement eligibility.

Exceptions

Because DNA4Addiction kits are tied to a personalized testing service:

  • Activated kits are non-returnable

  • Kits with submitted samples are non-returnable

Refund Processing

We will notify you once we’ve received and inspected your return.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow up to 10 business days for processing

If more than 15 business days have passed since approval, contact us at results@dna4healthlab.com.

Contact

For any return, refund, or replacement questions, contact:

info@dna4healthlab.com